Change is the constant in life. Change is coming to Munn Conflict Resolution Services. And that creates the opportunity for conflict resolution skill-building changes for you.
Dealing with Difficult People
What are the qualities that make an effective mediator? What are the personal traits that I need to work as a mediator? Do I need to be a lawyer to be a mediator? Before I consider taking courses, how do I know if I have the basic personality to be a mediator?...
Loneliness makes managing conflict even more difficult. Research shows that a lonely person may experience a shorter attention span, need longer time to process information, struggle to control emotions, want to avoid conflict, and experience feelings of worthlessness. As human beings we cannot get away from conflict. Here are four tips to help manage conflict for the lonely people we encounter, including ourselves.
Being unconditionally constructive means that in a relationship with you, I should do only those things that are both good for the relationship and good for me, whether or not you reciprocate. Being unconditionally constructive is a way to describe the basis for a good working relationship whether it is between nations, organizations, or individuals, and whether the relationship is long-term or a one-time negotiation. It does not matter whether they follow my example; I choose how I will work with them.
You’re frustrated. You want to improve your relationships and reduce your dissatisfaction level and so you try to fix the people who are making you frustrated. Spoiler alert: it’s not going to work. The change you need is in your own head. Change your perspective by presuming positive intent. You can be a better leader and improve your life in general by changing that one assumption.
What are the qualities that contribute to being an effective mediator? Recent conversations with people considering careers as mediators, brought me back to this topic. How do I know if I have what it takes to be a mediator?
Ever been asked for advice by a friend or family member? Or seen a friend struggling with a bad situation and felt you could help them with some advice? Then you gave your advice and they didn’t follow it. Or worse, they seemed hurt or offended by what you said.
Along with the pleasures and challenges of gathering to celebrate with friends and family, holiday gatherings often provide some potentially risky moments to give advice to the people we care about.
Conflict in a workplace is unavoidable. The ability to deal effectively with conflict is an important skill for everyone in a workplace and is essential for leadership.
Trying to avoid conflict is the least helpful method for dealing with workplace conflict. Rarely does conflict disappear when ignored. It is much more likely to escalate, to blow up a small problem into a much larger event.
Behaving with respect for others and being treated with respect seems simple and common sense. In extreme situations it may be easy to identify harassment, discrimination, workplace violence, or other human rights violations which could indicate a lack of respect in the workplace. Closer to the dividing line it is not so easy to distinguish respect from a lack of respect.
Caucus-only mediation has become increasingly popular in many mediations for business, insurance, even more personal situations such as estate and workplace disputes. Recent research shows that the caucus-only mediation approach has negative consequences. As an experienced mediator, that research conclusion was not a surprise to me.