Mediator Education Program

Kathryn Munn


“Kathryn provided the foundation for a burgeoning mediation practice of mine. Her courses were engaging and insightful. The mock mediations that she facilitated were such that I can now conduct my own mediations, online and in person, with confidence. If you’re interested in conflict resolution, I’d encourage you to reach out to Kathryn—she’s an expert in the field, and her insights are invaluable for lawyers and mediators alike.”

- Justin

Lawyer, Ontario

Customized Training

Munn Conflict Resolution Services provides training to improve skills in conflict management and conflict resolution including negotiation, mediation and conflict resolution. Customized training is provided for business and non-profit organizations.

Training may be provided separately or as part of an overall plan along with other services such as mediation and facilitation.

“I am so glad I came across Kathryn’s courses. Throughout the three courses I have evolved from little knowledge of the mediation process, to having the confidence to begin working as a mediator myself. Kathryn allows ample time for discussion and questions. It is a very collaborative environment to learn in. Her use of exercises really helps you learn and develop the skills. I highly recommend taking her course, and particularly taking all three sessions if you plan on doing mediation work. Thank you Kathryn!”

- Katie

Lawyer, Ontario

Mediator Education Program

The Mediator Education Program formerly at Munn Conflict Resolution Services has moved to Bignucolo Conflict Resolution.

Kathryn has passed the torch to Alexandra Bignucolo, a very capable mediator and instructor who will continue to inspire your mediator education.

Kathryn’s plan is to retire from Munn Conflict Resolution Services and move on to new challenges by the end of 2023.

For the fall of 2023 Kathryn will continue as Lead Instructor for the courses, working with Alexandra.

“If you are considering a career in mediation this 3-course Mediator Education Program is an absolute must! Kathryn will walk you through each stage of a mediation and provide you with the foundation to mediate any conflict. I cannot say enough good things about this program and Kathryn!”
- Natalie

Lawyer, Toronto

“I have recently completed your 5-Day “Fundamentals of Mediation” training course, and wanted to thank you for inspiring me to embrace the field of mediation even more passionately! The course was exactly what I was hoping it would be, and then some! You are an exceptional teacher. I would recommend this course to anyone considering the field of mediation.”
- Mary

Qualified Mediator Designation

The Qualified Mediator designation from the ADR Institute of Ontario is a designation recognized across Canada. One of the requirements for the designation is 10 days (80 hours) of Conflict Resolution Training. For more information see

“An excellent opportunity to build on existing skills and interests. Encourages alternative negotiation and mediation processes which are very useful.”
- Beth

Course Policies


  • Registration for Fundamentals of Mediation closes 10 business days before the course start date. Registration for all other courses closes 3 business days before the course start date.
  • The full course fee must be paid by 10 business days before the course start date.
  • Any registrations made and fees accepted in the last 10 business days before the course start date are non-refundable.
  • If you register for a course but cannot attend:
    • No refunds will be provided within 10 business days before the course start date or after the course starts.
    • More than 30 days before the course starts, there is no fee for withdrawal from a course. A full refund will be provided for all fees paid.
    • If you withdraw more than 10 business days but less than 30 days before the course starts, 20% of the course fee is a non-refundable course administration fee. If you register and attend a course at Munn Conflict Resolution Services within one year, the course administration fee will be applied to reduce your course investment at the time you attend the course.
    • You may transfer your registration to another person who will attend in your place, so long as the substitute person meets the qualifications to take the same course.
    • In the event of special and unforeseeable circumstances, which result in you missing a portion of a course after you have started it, you may be permitted to attend the missed portion of the course at a later time, if space is available and with the prior agreement of you and the course instructor. The course must be completed within one year.
  • A Certificate of Completion will be provided only to students who attend and participate in the entire course as scheduled.
  • This course is livestreamed using the video platform provided by Zoom Video Communications Inc. By registering for this course, you agree to the use of this technology.
  • Accreditation

    This course is accredited by the Law Society of Ontario for Continuing Professional Development.
    This program contains 1.75 hours of Professionalism content and 38.25 hours of Substantive content.
    This course is approved by the
    ADR Institute of Ontario and completion of the course qualifies for application as a mediator member of the ADR Institute of Ontario.

  • We welcome participants from other places than Ontario, Canada!
  • After you have completed registration and payment for the course, if you would like to apply for accreditation for the course from a law society outside Ontario, Canada or accreditation from another professional group we will provide you with a full course outline.
  • Your accreditation application process, and any fees associated with your application for other accreditation, are your responsibility.


  • We reserve the right to change the course content, location, video platform, dates, or instructors.
  • We reserve the right to cancel any course. If we cancel we will provide a full refund.
  • As an outcome of our courses, we cannot guarantee employment or attainment of any professional designation as a mediator or otherwise.
  • In the event of any liability resulting from any aspect of our courses for any reason, such liability shall not exceed the course fee paid by the student.
“An excellent course. Must be taken by managers, problem solvers and those that have responsible jobs!”
- Fred

“An enjoyable experience , learning from an experienced instructor.”
- Donald

Mediator Education Program

Announcing:  Big Changes at Munn Conflict Resolution Services!

Change is the constant in life. Change is coming to Munn Conflict Resolution Services. And that creates the opportunity for conflict resolution skill-building changes for you.

Kathryn Munn