Conflict in a workplace is unavoidable. The ability to deal effectively with conflict is an important skill for everyone in a workplace and is essential for leadership.
Trying to avoid conflict is the least helpful method for dealing with workplace conflict. Rarely does conflict disappear when ignored. It is much more likely to escalate, to blow up a small problem into a much larger event.
Mediator Education Program
-
1
Fundamentals of Mediation
-
2
Mediation Beyond the Basics
-
3
Advanced Mediation
bullying
Happiness in 5 Simple Steps
Would you like to be happier? The start of the summer season is a great time to bring more happiness into our lives.
Recently I was working with people struggling in a long and complex conflict situation. Afterwards I thought about how important it is to manage our emotional distress by shifting our focus to what we can do for ourselves to increase our happiness.
Thinking about Thinking: Conflict and Cognitive Bias
Next time you are experiencing a difficult conflict try thinking about how you and the other person are thinking. When I read a recent post by Buster Benson I was struck by how cognitive bias contributes enormously to my day-to-day world of resolving conflict. Understanding more about cognitive bias certainly improves our conflict resolution skills.
Eliminate Harassment, Bullying and Discrimination- October 18 in London, Ontario
Munn Conflict Resolution Services supports healthy, peaceful workplaces
Please join us for an event in London, Ontario sponsored by Munn Conflict Resolution Services.
The topic is: Workplace Harassment, Sexual Harassment & Violence
Eliminate Harassment, Bullying and Discrimination- October 18 in London, Ontario
Munn Conflict Resolution Services supports healthy, peaceful workplaces
Please join us for an event in London, Ontario sponsored by Munn Conflict Resolution Services.
The topic is: Workplace Harassment, Sexual Harassment & Violence
Avoid Temptation in Workplace Conflict
It seems simple to say that we cannot control others’ behaviour. All we can control is our own behaviour. Even though the concept is simple, it is very hard to avoid slipping into the thinking patterns of common workplace complaints: their bad behaviour made you respond in kind; you are the innocent victim; you can’t or don’t want to speak up when your dignity is violated.
A Perspective on Truth and Conflict
“Everything we hear is an opinion, not a fact. Everything we see is a perspective, not the truth.”
When we find ourselves in a conflict, it is even more important to remember that we see the world from our own eyes. The challenge for those of us trying to resolve conflict is to set aside our own picture while we take the time to listen and understand the other person’s “truth”.
Mediator Education Program
-
1
Fundamentals of Mediation
-
2
Mediation Beyond the Basics
-
3
Advanced Mediation