It is essential for all of us to have basic knowledge of human rights law, how it applies in our workplace, and what to do if there is a complaint. In January 2018, the Human Rights Tribunal of Ontario granted a female retail worker one of its largest-ever damage awards. The facts of the case illustrate how much remains to be done in educating everyone in the workplace; individuals, people leaders, those with complaints, and those who observe harassment.
Dealing with Difficult People
The feeling that you are not being listened to is very frustrating. Relationships have been ended because of this feeling, in families, in workplaces and in business.
First there was guerilla warfare, then the concept was expanded to non-military ideas like guerilla marketing and guerilla bloggers. Now we have guerilla bridge building.
Conflict management skills are important for a leader no matter what the job title is. Left to fester, conflict can spread in the organization, consume resources, and become even more difficult to resolve.
Surprisingly often we find ourselves in conflict with others about giving and receiving gifts. Gift-giving seems like it should be simple and conflict-free. We are making an effort to positively acknowledge another person with a gift. However many of us have found it’s not that easy.
Would you like to be happier? The start of the summer season is a great time to bring more happiness into our lives.
Recently I was working with people struggling in a long and complex conflict situation. Afterwards I thought about how important it is to manage our emotional distress by shifting our focus to what we can do for ourselves to increase our happiness.
Next time you are experiencing a difficult conflict try thinking about how you and the other person are thinking. When I read a recent post by Buster Benson I was struck by how cognitive bias contributes enormously to my day-to-day world of resolving conflict. Understanding more about cognitive bias certainly improves our conflict resolution skills.
“When the other side seems to hold all the cards, how you negotiate is absolutely critical.”
Maybe it’s something about the bleakness of winter. In the last few weeks I have had several people ask me variations of the question, “How do I negotiate when the other person has a lot more power than me?”
Holiday season can be a time when the things that divide us seem much harder to deal with. Especially when alcohol consumption is part of the event, holiday gatherings can be very challenging with family, friends, or co-workers who don’t share our views. It helps to approach the holidays with a Holiday Peace Plan to make sure our holiday conversations are peaceful and communicate the level of thoughtfulness that we would like.
Whatever your reason is
Fundamentals of Mediation is an opportunity to build your practical skills to manage and resolve conflict.
Next course dates April 6, 7, 8, 11, and 12, 2016. Early registration discount until March 4, 2016.
Don’ t miss this opportunity.
Our basic course, Fundamentals of Mediation on September 30, October 1, 2, 5, and 6, 2015 is accredited by the Law Society of Upper Canada for CPD.
This program contains 1.25 Professionalism Hours and 38.75 Substantive Hours.