How not to be stupid is a subject that is smart to think about. Stupidity is not lack of intelligence but a symptom of intelligence being overridden in a complex environment.
Mediator Education Program
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1
Fundamentals of Mediation
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2
Mediation Beyond the Basics
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3
Advanced Mediation
Dealing with Difficult People
The Gift of Being Wrong
As a special gift at this year-end, let’s give ourselves the freedom to be wrong. Get unstuck from the pressure of being right. Go ahead and make mistakes.
Use Your Power!
When I talk to people involved in a conflict, often both tell me they feel powerless. It is a very common perception.
Let’s Get Serious about Stopping Sexual Harassment
It is essential for all of us to have basic knowledge of human rights law, how it applies in our workplace, and what to do if there is a complaint. In January 2018, the Human Rights Tribunal of Ontario granted a female retail worker one of its largest-ever damage awards. The facts of the case illustrate how much remains to be done in educating everyone in the workplace; individuals, people leaders, those with complaints, and those who observe harassment.
Just Listen!
The feeling that you are not being listened to is very frustrating. Relationships have been ended because of this feeling, in families, in workplaces and in business.
Guerilla Bridge Building – Conflict Management For Leaders
First there was guerilla warfare, then the concept was expanded to non-military ideas like guerilla marketing and guerilla bloggers. Now we have guerilla bridge building.
Conflict management skills are important for a leader no matter what the job title is. Left to fester, conflict can spread in the organization, consume resources, and become even more difficult to resolve.
Gift- Giving Season Without Conflict: 5 Tips AND a New Year Challenge!
Surprisingly often we find ourselves in conflict with others about giving and receiving gifts. Gift-giving seems like it should be simple and conflict-free. We are making an effort to positively acknowledge another person with a gift. However many of us have found it’s not that easy.
Happiness in 5 Simple Steps
Would you like to be happier? The start of the summer season is a great time to bring more happiness into our lives.
Recently I was working with people struggling in a long and complex conflict situation. Afterwards I thought about how important it is to manage our emotional distress by shifting our focus to what we can do for ourselves to increase our happiness.
Thinking about Thinking: Conflict and Cognitive Bias
Next time you are experiencing a difficult conflict try thinking about how you and the other person are thinking. When I read a recent post by Buster Benson I was struck by how cognitive bias contributes enormously to my day-to-day world of resolving conflict. Understanding more about cognitive bias certainly improves our conflict resolution skills.
Help! I feel powerless!
“When the other side seems to hold all the cards, how you negotiate is absolutely critical.”
Maybe it’s something about the bleakness of winter. In the last few weeks I have had several people ask me variations of the question, “How do I negotiate when the other person has a lot more power than me?”
Mediator Education Program
-
1
Fundamentals of Mediation
-
2
Mediation Beyond the Basics
-
3
Advanced Mediation