It seems simple to say that we cannot control others’ behaviour. All we can control is our own behaviour. Even though the concept is simple, it is very hard to avoid slipping into the thinking patterns of common workplace complaints: their bad behaviour made you respond in kind; you are the innocent victim; you can’t or don’t want to speak up when your dignity is violated.
Mediator Education Program
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1
Fundamentals of Mediation
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2
Mediation Beyond the Basics
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3
Advanced Mediation
Strong Emotion
Manage Marijuana Conflict without Pain
The use of marijuana may be coming to your workplace as a prescribed medication. This issue challenges employers and employees to balance the human rights of an employee prescribed a medication with the health and safety issues linked to the use of that medication. What follows are some practical steps to resolve that conflict.
Listen Your Way Through Impasse
Impasse is a normal part of conflict. Typically it is not the result of negative personalities or bad behavior. Sometimes people only recognize their conflict when they reach impasse. Could their NO become YES to a mutually satisfactory agreement?
Anger Mastery: Taking the Fear Out of Anger
What triggers anger? In this realm perception is reality. Yes, it’s all in your head. Whether we feel anger, anxiety, sadness or joy in a certain situation is a result of the meaning we assign to it.
Mediator Education Program
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1
Fundamentals of Mediation
-
2
Mediation Beyond the Basics
-
3
Advanced Mediation