Whether at a personal level or as a leader of an organization, apology is one of the most powerful ways to defuse and move on from a mistake or a negative situation. Apologizing well is a quality of good leadership, effective conflict management and just plain old-fashioned good manners.
Apology was prominent in the news recently when Toronto Mayor, Rob Ford, apologized on several occasions about his own behavior.
Mediator Education Program
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1
Fundamentals of Mediation
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2
Mediation Beyond the Basics
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3
Advanced Mediation
how to apologize
Mediator Education Program
-
1
Fundamentals of Mediation
-
2
Mediation Beyond the Basics
-
3
Advanced Mediation