According to a survey by the American Management Association, managers typically spend at least 24% of their time managing conflict. Based on my own experience this estimate seems low.
What was not included were the statistics about how many managers fear conflict or struggle to manage conflict. And then there is the impact of mismanaged conflict on other employees, on workteams and on the business itself, whatever the mission of the organization is.
Mediator Education Program
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1
Fundamentals of Mediation
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2
Mediation Beyond the Basics
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3
Advanced Mediation
conflict resolution
Note to lawyers: People involved in lawsuits prefer mediation
“People involved in civil lawsuits prefer mediation to nonbinding arbitration”. That finding by a law professor is no surprise to me, nor probably to many other mediators. In my opinion this is valuable information for lawyers seeking to provide the legal services most valuable to their clients.
A Perspective on Truth and Conflict
“Everything we hear is an opinion, not a fact. Everything we see is a perspective, not the truth.”
When we find ourselves in a conflict, it is even more important to remember that we see the world from our own eyes. The challenge for those of us trying to resolve conflict is to set aside our own picture while we take the time to listen and understand the other person’s “truth”.
Fear of conflict in family business
The single biggest issue facing family business is succession. One of the biggest fears of the founder generation is conflict. What can a business owner do to help manage the conflict or potential conflict when considering the transition of their business within the family?
Mediator Education Program
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1
Fundamentals of Mediation
-
2
Mediation Beyond the Basics
-
3
Advanced Mediation