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conflict resolution

Learn to Embrace Workplace Conflict

Conflict in a workplace is unavoidable. The ability to deal effectively with conflict is an important skill for everyone in a workplace and is essential for leadership.
Trying to avoid conflict is the least helpful method for dealing with workplace conflict. Rarely does conflict disappear when ignored. It is much more likely to escalate, to blow up a small problem into a much larger event.

Gift- Giving Season Without Conflict: 5 Tips AND a New Year Challenge!

Surprisingly often we find ourselves in conflict with others about giving and receiving gifts. Gift-giving seems like it should be simple and conflict-free. We are making an effort to positively acknowledge another person with a gift. However many of us have found it’s not that easy.

Build your conflict resolution skills this fall ! Reserve your place in Fundamentals of Mediation starting September 27.

“Developing effective conflict resolution skill sets are an essential component of a building a sustainable business model. Unresolved conflict often results in loss of productivity, the stifling of creativity, and the creation of barriers to cooperation and collaboration.”
Build your conflict resolution skills. Register for the Mediator Education Program at Munn Conflict Resolution Services this fall.

Happiness in 5 Simple Steps

Would you like to be happier? The start of the summer season is a great time to bring more happiness into our lives.
Recently I was working with people struggling in a long and complex conflict situation. Afterwards I thought about how important it is to manage our emotional distress by shifting our focus to what we can do for ourselves to increase our happiness.

Thinking about Thinking: Conflict and Cognitive Bias

Next time you are experiencing a difficult conflict try thinking about how you and the other person are thinking. When I read a recent post by Buster Benson I was struck by how cognitive bias contributes enormously to my day-to-day world of resolving conflict. Understanding more about cognitive bias certainly improves our conflict resolution skills.

Toronto Speaks Out in the World of Commercial Dispute Resolution

The Global Pound Conference event was held in Toronto on October 15, 2016, the only Canadian venue.
Participants with an interest in the legal system are invited to join a world-wide, 15-month-long conversation being convened by the International Mediation Institute. There are currently 40 events planned in 31 countries starting in Singapore in March 2016 and ending in London, U.K. in July, 2017.

Build your conflict resolution skills this fall ! Still space in Fundamentals of Mediation starting September 28.

According to a survey by the American Management Association, managers typically spend at least 24% of their time managing conflict. Based on my own experience this estimate seems low.
What was not included were the statistics about how many managers fear conflict or struggle to manage conflict. And then there is the impact of mismanaged conflict on other employees, on workteams and on the business itself, whatever the mission of the organization is.

Note to lawyers: People involved in lawsuits prefer mediation

“People involved in civil lawsuits prefer mediation to nonbinding arbitration”. That finding by a law professor is no surprise to me, nor probably to many other mediators. In my opinion this is valuable information for lawyers seeking to provide the legal services most valuable to their clients.

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