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Mediator Education Program

Conflict Resolution

Happiness in 5 Simple Steps

Would you like to be happier? The start of the summer season is a great time to bring more happiness into our lives.
Recently I was working with people struggling in a long and complex conflict situation. Afterwards I thought about how important it is to manage our emotional distress by shifting our focus to what we can do for ourselves to increase our happiness.

Thinking about Thinking: Conflict and Cognitive Bias

Next time you are experiencing a difficult conflict try thinking about how you and the other person are thinking. When I read a recent post by Buster Benson I was struck by how cognitive bias contributes enormously to my day-to-day world of resolving conflict. Understanding more about cognitive bias certainly improves our conflict resolution skills.

Help! I feel powerless!

“When the other side seems to hold all the cards, how you negotiate is absolutely critical.”
Maybe it’s something about the bleakness of winter. In the last few weeks I have had several people ask me variations of the question, “How do I negotiate when the other person has a lot more power than me?”

Holiday Peace Plan: 5 Tips for Peaceful Holiday Conversations

Holiday season can be a time when the things that divide us seem much harder to deal with. Especially when alcohol consumption is part of the event, holiday gatherings can be very challenging with family, friends, or co-workers who don’t share our views. It helps to approach the holidays with a Holiday Peace Plan to make sure our holiday conversations are peaceful and communicate the level of thoughtfulness that we would like.

Toronto Speaks Out in the World of Commercial Dispute Resolution

The Global Pound Conference event was held in Toronto on October 15, 2016, the only Canadian venue.
Participants with an interest in the legal system are invited to join a world-wide, 15-month-long conversation being convened by the International Mediation Institute. There are currently 40 events planned in 31 countries starting in Singapore in March 2016 and ending in London, U.K. in July, 2017.

Build your conflict resolution skills this fall ! Still space in Fundamentals of Mediation starting September 28.

According to a survey by the American Management Association, managers typically spend at least 24% of their time managing conflict. Based on my own experience this estimate seems low.
What was not included were the statistics about how many managers fear conflict or struggle to manage conflict. And then there is the impact of mismanaged conflict on other employees, on workteams and on the business itself, whatever the mission of the organization is.

Why do I Need to Know the Fundamentals of Mediation?

Whatever your reason is
Fundamentals of Mediation is an opportunity to build your practical skills to manage and resolve conflict.
Next course dates April 6, 7, 8, 11, and 12, 2016. Early registration discount until March 4, 2016.
Don’ t miss this opportunity.

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