According to a survey by the American Management Association, managers typically spend at least 24% of their time managing conflict. Based on my own experience this estimate seems low.
What was not included were the statistics about how many managers fear conflict or struggle to manage conflict. And then there is the impact of mismanaged conflict on other employees, on workteams and on the business itself, whatever the mission of the organization is.
Build your skills and confidence to resolve conflict whether you are a manager, a team member, or an advisor, a professional or consultant providing advice to organizations.
Register for the Mediator Education Program at Munn Conflict Resolution Services this fall.
Course # 1 – Fundamentals of Mediation – Sept 28 to Oct 4, 2016 – 5 days – 40 hours – Early registration discount ends August 26 – Recognized by the ADR Institute of Ontario and the Law Society of Upper Canada – Click here for details.
Course # 2 – Mediation Beyond the Basics – November 2, 3, & 4, 2016 – 3 days – 21 hours
Course # 3 – Advanced Mediation – November 30, December 1 & 2, 2016 – 3 days – 21 hours
You might even decide to add Mediator to your career path!